Data Deletion Policy
How to request account deletion and data removal from Atlas Cloud
Overview
You can request deletion of your personal data and termination of your Atlas Cloud account at any time. This policy complies with GDPR, CCPA/CPRA, and LGPD requirements.
For the full legal terms, visit atlascloud.ai/data-deletion-policy.
How to Request Deletion
Contact the Atlas Cloud Data Protection Office to request account deletion:
- Email: [email protected]
- Include your registered email address and account details in the request
What Gets Deleted
Upon successful processing of your deletion request:
| Data Type | Action |
|---|---|
| Personal information | Name, email, IP address, and payment identifiers permanently deleted or anonymized from production databases |
| Interaction history | Prompts and generation outputs are disassociated from your identity |
| Account settings | All custom settings, preferences, and configurations are removed |
| API keys | All API keys are permanently revoked |
What May Be Retained
For legal and security compliance, Atlas Cloud may retain:
- Transaction records: Billing and tax records are kept as legally required
- Security data: Encrypted hash identifiers for fraud prevention and blocklist maintenance
- Backup data: Encrypted offline backups retained for up to 60 days, during which data is "dormant" and not used for any commercial purpose
Important Notes
- Irreversible: Account termination cannot be undone. You will lose all subscription benefits, historical data, custom settings, and remaining account balance
- Third-party data: As an aggregation platform, Atlas Cloud forwards requests to third-party model providers (Google, ByteDance, etc.). You must contact these providers directly to request deletion of any data they may have retained
- Processing time: Deletion requests are typically completed within 30 days. Complex cases may require additional time
Before Requesting Deletion
Consider the following before requesting account deletion:
- Export your data — Download any billing records or usage data you need
- Use remaining balance — Account balance is forfeited upon deletion and cannot be refunded
- Revoke integrations — Remove Atlas Cloud API keys from any applications or services using them
Contact
- Data Protection Office: [email protected]
- General Support: [email protected]
- Full Policy: atlascloud.ai/data-deletion-policy